🏛️ Enterprise Platform · Cloud-Native

Built To Scale The Future Of Child Therapy

Cloud-native architecture powering therapy centres, early intervention networks, franchises and enterprise operators with AI, automation and real-time intelligence.

Multi-TenantAPI FirstAI NativeHigh AvailabilityClinical-Grade SecurityMulti-Region Ready
bloomsenz · enterprise architecture
Clients
Parent AppAdminAI AgentsMarketplace
API Gateway
AuthRateVersioning
Microservices
SessionsChildRecordsBilling+6
AI Layer
RAGAgentsWorkflowDecision
Data Platform
OLTPOLAPSearchCacheEvents
🏛️ Overview

Modern Enterprise Architecture

Clients land at the API gateway, fan out to ~10 first-class microservices, are augmented by an AI layer and grounded by a multi-store data platform.

📱Parent Apps
🗂️Centre Admin
AI Assistants
🛍️Marketplace
API GatewayAuth · Rate limits · Versioning · Observability
Core services
Sessions
Client Therapies
Therapy Records
Billing
Resources
Marketplace
Notification
Analytics
AI Layer
RAG · Agents · Workflow · Decision Intelligence
🗄️Databases
🔎Search
Cache
📡Event Streams
🏢 Multi-Tenant

Built For Multi-Centre Operations

Four nested scopes (org → branch → location → team) plus hard role / data / tenant isolation — every API call is scoped.

🏢Organisation
🏬Branches
📍Locations
👥Teams
🧑Users
🪪Role Isolation
🗄️Data Isolation
🛡️Tenant Isolation
🩺

Single Centre

One organisation, one location, one therapy team.

🏥

Multi-Centre Group

One org, many branches, shared therapy records.

🏛️

National Franchise

HQ + franchise centres with clinical policy hierarchy.

🌐

Marketplace Network

Many therapists + families on one tenant.

🧩 Microservices

Independent Services For Unlimited Scale

Ten independently deployed, independently scaled services — each with its own data store, observability and SLA.

🧒Child Management
×6 replicas
📅Session Engine
×8 replicas
🛍️Marketplace
×6 replicas
💳Billing
×4 replicas
📦Resources
×4 replicas
👥CRM
×4 replicas
🔔Notifications
×6 replicas
📊Analytics
×6 replicas
AI Services
×8 replicas
🔐Identity & Auth
×4 replicas
✦ AI Infrastructure

AI Built Into The Architecture

Three composable layers — knowledge + RAG, agent + workflow runtime, and surfaces — every module ships AI-ready.

① Foundation
📚Knowledge Base
🔎RAG Layer
🗄️AI Data Store
② Runtime
🤖AI Agents
⚙️Workflow Engine
📈Analytics Engine
🧭Decision Intelligence
③ Surfaces
🩺Therapist Copilot
👨‍👩‍👧Parent Assistant
🛍️Marketplace Concierge
🗂️Centre Admin Copilot
⚡ Events

Real-Time Event Processing

Six first-class clinical events flow through queue → workflow → notification → dashboard — built on Kafka-grade event bus.

Sample events

Therapy-aware event topics

session.createdassessment.duepayment.completedresource.lowsession.checked_inmarketplace.booking
Event flow

Event → Queue → Workflow → Notification → Dashboard

Event📥Queue⚙️Workflow🔔Notification📊Dashboard
🗄️ Data Platform

Enterprise Data Foundation

Six purpose-built stores — operational, analytical, search, cache, lake and AI — under one governance plane.

🗃️

Operational Database

OLTP · sharded · replicated

📊

Analytics Database

Columnar · OLAP · materialised views

🔎

Search Index

Full-text · geo · hybrid retrieval

Cache Layer

Edge + region caches · sub-ms reads

🌊

Data Lake

Long-term + ML training data

AI Data Store

Embeddings + vector + grounded RAG

High PerformanceHigh AvailabilityScalabilityData Governance
🛡️ Security

Clinical-Grade Security By Design

Defence-in-depth across edge, platform and data — OAuth, RBAC, MFA, IP allowlists, audit trails and encryption everywhere.

Edge zone
🔐OAuth 2.0🪪JWT🔑SSO📱MFA
Platform zone
👥RBAC🧭Role Segregation🛡️IP Restrictions🧾Audit Trails
Data zone
🔒Encryption At Rest🔐Encryption In Transit
📑 Governance

Governance For Enterprise Therapy Networks

Eight first-class controls so compliance and clinical audit teams sign off without bespoke wiring.

🧾Audit Logs
👣Activity Tracking
👤User Actions
🗂️Clinical Data Retention
Parental Consent
🔍Access Reviews
🪪Approval Workflows
📑Compliance Reporting
🟢 High Availability

Always Available

Five always-on components plus the published targets — 99.98% availability, auto-recovery and redundant infrastructure.

⚖️Load Balancers🟦Multiple App Nodes🗄️Database Replication🔁Automatic Failover💾Backup Systems
🟢
99.98%
Availability
🔁
Auto
Recovery
🛡️
Redundant
Infrastructure
🛟 Disaster Recovery

Prepared For Every Scenario

Active-passive across two regions with continuous backups and tested recovery procedures.

Topology

Primary ↔ Secondary region

🟢Primary RegionActive · live traffic
🔵Secondary RegionWarm standby
Continuous BackupsRecovery ProceduresRunbooks Tested Quarterly
Recovery objectives

SLA targets

📉RPO
≤ 5 min
⏱️RTO
≤ 15 min
🔁Automated Failover
Cross-region
🔌 API First

Everything Accessible Through APIs

Seven first-class surfaces — REST, webhooks, SDKs, AI APIs, integration APIs, marketplace APIs and a developer portal.

🔌REST APIs
🪝Webhooks
🧰SDKs
AI APIs
🔗Integration APIs
🛍️Marketplace APIs
🧑‍💻Developer Portal
🔗 Integrations

Connect Everything

Ten first-class integration categories — anything else fits through REST + webhooks.

💳Payment Gateways
🧾Accounting Systems
🧪Assessment Tools
👥CRM
🏢ERP
💬SMS
✉️Email
🟢WhatsApp
🗺️Maps
☁️Cloud Storage
🔭 Observability

Complete Operational Visibility

Eight pillars across logs, metrics, traces, performance, AI, security, alerting and operational dashboards.

📜Logs
📈Metrics
🧵Tracing
Performance Monitoring
AI Monitoring
🛡️Security Monitoring
🚨Alerting
📊Operational Dashboards
🌍 Multi-Region

Ready For Global Expansion

Five target regions with data residency, localisation and per-jurisdiction compliance.

📍India
Mumbai · Chennai
📍Middle East
UAE · Riyadh
📍Europe
Frankfurt · Dublin
📍US
us-east · us-west
📍APAC
Singapore · Sydney
Regional DeploymentsData ResidencyLocalizationCompliance
📈 Scalability

Built For Growth

Six enterprise proof points BloomSenz sustains in production.

🔌
Millions
API calls / day
👥
Thousands
Concurrent users
🏢
Multi-location
Networks supported
🧒
At Scale
Therapy records
🛍️
Real-time
Marketplace transactions
Live
AI agent requests
The difference

Beyond Traditional Therapy Software

Traditional therapy and EMR platforms are monolithic and integration-poor. BloomSenz is API-first, AI-native and event-driven from the core.

Traditional Systems
  • Monolithic
  • Limited APIs
  • No AI Layer
  • Poor Scalability
  • Manual Integrations
✦ BloomSenz
  • Microservices
  • AI Native
  • API First
  • Event Driven
  • Clinical-Grade Security
  • Marketplace Ready
☁️ Deployment

Deploy The Way You Need

Six topologies — SaaS, private, dedicated, hybrid, enterprise hosting and on-prem (roadmap) — same architecture, your choice of runtime.

☁️

SaaS Cloud

Shared multi-tenant SaaS on BloomSenz cloud.

🛡️

Private Cloud

Dedicated VPC with private networking.

🏢

Dedicated Cloud

Dedicated compute + database per centre group.

🌐

Hybrid Cloud

Mix of SaaS and on-prem connectors.

🖥️

Enterprise Hosting

Customer cloud / region of choice.

🏭

On-Premise (Future)

Roadmap · regulated clinical environments.

🏛️ Enterprise Platform

Enterprise infrastructure for modern child therapy

Scale therapy centres, early intervention networks, speech and OT clinics and marketplaces on a secure AI-native platform.

Architecture ReviewSecurity WalkthroughReference Deployment